Refunds & Returns

For a return/refund, a customer must communicate any product fault within 7 calendar days from the date of the purchase.  

Refund Requirements

The following criteria must be met to qualify for a refund:

› Product is defective
› Product is not as described
› Product must be unopened
› Product must be in original packaging
› Product must be unused
› Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Allergy Return

If you have had an allergic reaction to a product, please email a photo to us at contact@sonderprivateclinic.com.au and discontinue using the product immediately. If the return is accepted due to an allergy, the product must be less than 10% used upon its return to us.

Proof of Purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping Items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorisation (RMA). Returns will not be accepted without a valid Return Merchandise Authorisation.

Returns can be mailed to: Sonder Private Clinic 103A 14 Bruce Avenue, Paradise Point, QLD 4216. You will be responsible for paying for the shipping costs with regard to the items that you wish to return, except where Sonder Private Clinic has deemed the product to be faulty or an Allergy Return has been approved. In this case, Sonder Private Clinic will arrange the method of return at its own cost.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to contact@sonderprivateclinic.com.au

This document was last updated on July 1, 2020